Shipping & returns
Made for you, then sent to you
Every pack is made to order
Nothing sits on a shelf waiting for you. Once your order is confirmed, the pack you chose is filled and sealed into daily pouches on a perforated roll. That means a short production window before anything ships.
Production and shipping time
Shipping is charged separately at checkout. Orders typically ship within one business day of acceptance, excluding weekends and holidays. Carrier transit time is additional.
What arrives
A dispenser box holding a perforated roll of sealed daily pouches, one for each day of the pack you chose. Tear off the day you need and go. No bottles, no sorting.
Where we ship
We ship within the United States via DHL eCommerce Ground. Most pack orders fall under 1 lb. Shipping options and costs are calculated at checkout based on your address.
Returns
Every pack, personalized or a fixed protocol, is final sale, including unopened packs. We do not offer a change-of-mind return. Damaged, defective, wrong or lost orders follow the process below.
Damaged, lost or wrong orders
If your order arrives damaged, defective, or does not match what you ordered, contact Customer support through the contact page at /contact within 14 days of delivery with your order number and a short description of the problem. We will provide a replacement or refund. If a return is needed, contact us first for instructions; we cover return postage for these issues. For an order that has not arrived, contact us when it passes the estimated delivery window so we can investigate.
Address changes
Write to us as soon as you can. If your pack has not entered production we can usually update the address; once it ships we can only help you reroute through the carrier.
Something else on your mind? Write to us.