Shipping & returns
Made for you, then sent to you
Every pack is made to order
Nothing sits on a shelf waiting for you. Once your order is confirmed, your pack is filled to your selections and sealed into personalized pouches on a perforated roll. That means a short production window before anything ships.
Production and shipping time
Shipping is charged separately at checkout. Orders typically ship within one business day of acceptance, excluding weekends and holidays. Carrier transit time is additional.
What arrives
A dispenser box holding a perforated roll of personalized daily pouches, one for each day of your pack. Tear off the day you need and go. No bottles, no sorting.
Where we ship
We ship within the United States via DHL eCommerce Ground. Most 30-pouch orders fall under 1 lb. Shipping options and costs are calculated at checkout based on your address.
Subscriptions
If a repeating option is offered for your pack at checkout, each cycle is produced fresh and ships on the cadence you chose. Pause, change or cancel before your next billing date and it applies to that next order.
Returns
Each pack is personalized and made to order. All personalized packs are final sale, including unopened packs. We accept returns for defective products only. We do not offer exchanges for changes of mind.
Damaged, lost or wrong orders
If your order arrives damaged, defective, or does not match what you ordered, email infohebewellness@gmail.com within 14 days of delivery with your order number and photos where relevant. We will provide a replacement or refund. If a return is needed, contact us first for instructions; we cover return postage for these issues. For an order that has not arrived, contact us when it passes the estimated delivery window so we can investigate.
Address changes
Write to us as soon as you can. If your pack has not entered production we can usually update the address; once it ships we can only help you reroute through the carrier.
Something else on your mind? Write to us.