Question 1

Is this a treatment for perimenopause?

Accepted Answer

No. Our packs are dietary supplements formulated to support everyday wellbeing during the perimenopause years. They are not intended to diagnose, treat, cure or prevent any condition, and they are not a substitute for care from your own clinician.

Question 2

How personalized is the pack, really?

Accepted Answer

Completely, for a personalized pack. You pick each ingredient and each capsule count with the Wellness Desk, and you review and can edit everything before checkout.

Question 3

What is the difference between a personalized pack and a protocol?

Accepted Answer

A personalized pack is built with the Wellness Desk: you choose the starting point together, and you can review and edit every ingredient and capsule count before checkout. A protocol is a fixed formula with a set ingredient list, and it is not editable. A personalized pack is 28 pouches, a 28 day supply. A protocol carries its own supply length, shown on its product page, so check that pack before you order. Both formats arrive as one sealed daily pouch per day.

Question 4

Who formulates the ingredient library?

Accepted Answer

The available library contains clinical-grade, science-backed, doctor-formulated supplements at evidence-based dosages, with each formula selected based on clinical research. They are 100% US manufactured in FDA-registered, cGMP-certified facilities, and potency and purity are tested on a skip-lot basis by ISO-17025 accredited third-party labs. Products outside that library cannot be added to a pack.

Question 5

I have allergies and dietary restrictions. Can you work around them?

Accepted Answer

Share your restrictions with the Wellness Desk when you build a personalized pack, and always review every ingredient label yourself before you order. There is no automated allergen check that runs before checkout, so please confirm what is safe for you against the published ingredient information, and ask the Wellness Desk anything you are unsure about.

Question 6

Can I change my pack later?

Accepted Answer

Yes. Build a new personalized pack whenever your season changes; nothing about your first pack locks you in.

Question 7

How is my pack packaged?

Accepted Answer

As one sealed daily pouch, on a perforated roll of daily pouches in a dispenser box. No bottles, no sorting. A personalized pack holds 28 pouches, a 28 day supply. A protocol holds the pouch count shown on its own product page.

Question 8

Can the Wellness Desk work with my budget?

Accepted Answer

Yes. Tell the Wellness Desk your price range and your goals, and a personalized pack will be built to fit both as closely as possible. You can always adjust the product selection and pill counts before checkout.

Question 9

Can I subscribe instead of ordering each time?

Accepted Answer

Where a monthly plan is published for a protocol, you can choose it on that product page and save 10% off the one-time price. The pack ships and is charged every month at that discounted price until you cancel. Manage or cancel from the subscription emails Shopify sends you, or ask the Wellness Desk through the contact page. Cancelling stops future renewals; it does not undo an order that has already been accepted or fulfilled. Personalized packs are a one-time purchase, so the monthly 10% option applies to eligible protocols.

Question 10

How does payment work?

Accepted Answer

Checkout is completed securely on Shopify. Your payment details are handled there and never stored on our storefront.

Question 11

Should I talk to my doctor first?

Accepted Answer

Please do, especially if you're pregnant, nursing, managing a health condition, or taking prescription medication. Bring the ingredient list with you; every dose is published.