Privacy
Your information, plainly handled
You are handing us intimate details about your body. Here is exactly what happens to them.
What we collect
Your email address if you join The Chaos List, the personalized intake answers you give the concierge, anything you type to the concierge, the contents of any lab, DNA or clinician document you choose to upload, and your cart information. For a custom checkout, we also collect the order contact and delivery details needed to produce and ship your pack. Payment details are collected and processed by Shopify, not by us.
Why we collect it
To build and adjust your daily pack, to fulfill and ship an order, to answer you when you write in, and to send you email you asked for. That is the whole list. We do not sell your information, and we do not share it with advertisers.
Documents you upload
Uploaded lab, DNA and clinician documents are read as context so the concierge can shape a pack around what you already know about your body. Only the content relevant to that context is extracted; documents are never interpreted as a diagnosis and never used to make medical decisions. You can ask us to delete an uploaded document at any time and we will remove it.
Health information
The answers and documents you share are sensitive, and we treat them that way. Access is limited to the people who need it to serve you. We are a supplement company, not a covered health provider, so this information is not protected health information under HIPAA. Share only what you are comfortable sharing.
Order fulfillment and payment
For a custom checkout, Wellness in Chaos sends the order contact and delivery details, and the contents of your order, to Shopify and to our fulfillment partners so your pack can be produced and shipped. Shopify handles all payment details directly; we never see or store your card information.
If you join The Chaos List we email you occasionally. Every email has an unsubscribe link and unsubscribing is immediate and permanent unless you rejoin.
Cookies and analytics
We use the storage a shop needs to work: keeping your cart, remembering your intake answers on your own device, and knowing whether you have already seen the email signup. Payment and checkout pages are Shopify's and follow Shopify's own policies.
Your choices
You can ask us what we hold about you, ask for a correction, or ask us to delete it. Reach Customer support through the contact page at /contact and a human answers. We will confirm the request and act on it.
Children
This store is built for adult women and is not directed to anyone under 18.
Changes
If this policy changes in a way that matters, we will update this page and note the date below.
Questions about this policy: reach Customer support at /contact